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Roots Digital Limited built Swoove as a Commercial application.

This page is used to inform users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as stated in our Terms of Service, which is accessible at unless otherwise defined in this Privacy Policy.


Information Collection and Use

For a better experience, while using our service, we may require you to provide us with certain personal information. The information requested will be retained by us and used as described in this privacy policy. The information you will provide include:

  1. Name

  2. Location and Address

  3. Phone number

  4. Payment Information

  5. Email

  6. Profile picture

  7. Agency Drivers Information

  8. Agency Vehicle Information 


The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third party service providers used by the app


Dispatch 360 App

The dispatch 360 app accesses location in the background exclusively for delivery tracking, ensuring real-time updates and accurate arrival times. We prioritize user privacy, using location data solely for this purpose. Our commitment to transparency is reflected in clear in-app communication, allowing users to control and manage location settings. This approach aligns with legal standards, providing a secure and seamless delivery experience while respecting user privacy.


Log Data

We want to inform you that whenever you use our Service, in case of an error in the app, website or USSD we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties access to your personal information is highly restricted for access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


Members account, Username and Security

When you set up an account, you are the sole authorized user of the account, You shall be responsible for maintaining the secrecy and confidentiality of your password and for all activities that transpire on or within your account. It is your responsibility for any act or omission of any users that access your account information that, if undertaken by you, would be deemed a violation of the Terms of Service(TOS), It shall be your responsibility to notify Roots Digital Limited immediately if you notice any unauthorized access or use of your account or password or any other breach of security.

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personal information from children under the age of 13. In the case where we discover that a child under the age of 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions. We will also not be held responsible for any child under the said age above who provides us with wrong information in order to gain access to the services or the application.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review the page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes take effect immediately after they have been posted on this page.


Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us on

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